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Error Ref.: C 12002

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I'm from the United Kingdom. I've just download UNREAL POINT BLANK. I've downloaded the launcher too. When i sign in it tries to update but i get (0 bp/s) in the updater.

Is this because i need to use a VPN as i'm from the United Kingdom? 

It would be great if someone who is good at speaking English to help me with this problem :)

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